Our Policies

Contact customer service at cs@gracelyndistribution.com to receive RAN (Return Authorization Number). To process your request promptly, please have your original order number available. To be eligible for product return, requests must be received no more than (30) days from original order ship date. Returned product(s) must be in their original packaging with RAN number noted clearly on package(s) packing slip. All products will be inspected prior to credit approval; Approval will be communicated within (10) days of returned goods arrival date. Seller will incur a 30% fee of the purchase price to offset administrative costs. Unless otherwise authorized, customer is responsible for all shipping charges. Packages without RAN will not be accepted. Product returned not in their original or damaged packaging will be subject to an additional $15 charge per carton or item. Buyer to receive a credit to account for accepted returns – no cash or check will be exchanged. Returned goods shipped to Gracelyn Distribution without prior written authority will be refused and returned to the sender at their expense. Return agreement will be considered null and void if goods are not received within (30) days of RAN issuance. Custom (uniquely marked/identified or not normal production) product orders are not eligible for refund.